Refund policy

REFUND POLICY

We want you to love your Pocket Silk. Shopping online should feel easy, so if something isn't right, we'll work with you to make it right.

30-Day Returns & Exchanges
We accept returns and exchanges on items purchased from our website within 30 days of delivery, as long as:

- The item is unused and shows no signs of damage or wear
- All original packaging is intact

Items can't be returned or exchanged after 30 days.

For hygiene reasons, hair tools that have been used can't be returned unless they're defective (see Damaged or Defective Items below).

How to Start a Return or Exchange
Send us a message through the Contact section on our product page with your order number and the reason for your return or exchange. We'll reply with next steps. Please don't send items back without contacting us first, because returns sent without approval may not be accepted.

We may ask for your order confirmation email as proof of purchase.

Return Shipping
Customers are responsible for return shipping costs on change-of-mind returns. We recommend using a trackable shipping service, since we can't guarantee we'll receive returns sent without tracking.

Refunds
Once we receive and inspect your return, we'll email you to let you know whether your refund has been approved. Approved refunds go back to your original payment method automatically.

Late or Missing Refunds
Banks and card providers can take a few business days to post a refund after it's processed. If you still don't see your refund after 5 business days, reach out through the Contact section on our product page and we'll look into it.

Gifts
If your Pocket Silk was marked as a gift and shipped directly to you, you'll receive store credit for the value of your return once we receive the item.

Damaged or Defective Items
If your Pocket Silk arrives damaged or stops working within 30 days of delivery, send us a message through the Contact section on our product page. Include your order number and a photo or short video of the issue. We'll send a free replacement or a full refund, and no return is needed.

Please report shipping damage within 7 days of delivery. We use the carrier's tracking and delivery confirmation when reviewing claims.

Questions?
We'd love to hear from you. Use the Contact section on our product page to send us a message, and we'll get back to you within 1–2 business days.